Last month, for my trip to Boston, I decided to give
Megabus a try. It's one of the express bus companies that connect cities, mostly in the Northeast, though their network does branch out way beyond the region. It seemed like a much more affordable way to get up to Boston than by plane or train or even Greyhound (and with less security hassle than airports) . I opted for a most established, organized company than the Chinatown buses that run up and down the coast, and this was the only company I found that had direct trips between DC and Boston (others would have me change buses in New York).
I looked for reviews. Some hated their experience with Megabus. For others it was their favorite way to travel.
My experience turned out to average. Overall, it wasn't terrible or traumatizing. It also wasn't wonderful.
Organizationally, it seemed a little under par ("under" not being used in a similar way as in golf). In Washington, they used a parking lot a 10-minute walk away from Union Station as their departure/arrival area. They were setup to get things working pretty smoothly with staff and cones and booths to direct people to the right bus or waiting line. But operating from a parking lot can be a bit unreassuring. Fortunately the weather was fine, but I can imagine it being unpleasant in rain or snow. Now, I have since heard that there's a new bus terminal near Union Station, so that issue has maybe been solved now.
We had one stop on the northeast side of Baltimore, on the edge of a mall's parking lot right off I-95. There were a few cones and small signs as a waiting area for passengers. And the other stop was in Seacaucus, NJ, at what seems to be a major bus terminal right off I-95 with a rail connection to NYC. That's where we got a new driver for the second half of the trip.
Then in Boston, arrival and departure were at a pretty well organized bus terminal next to South Station. At least it seemed well organized at first. When I was returning on Sunday morning, I had a bus scheduled for 10:15 am. I got there 45 minutes early, and another bus was at my gate, leaving for NY at 10:00. It was filling up with passengers 20 minutes early so that was encouraging. But after that one left, no new bus came in its place. After waiting 15 minutes past the departure time, I went to a Megabus guy who was trying to keep the amassing travelers waiting for their buses in the right line (it was getting closer to the departure time for the next bus to NY as well) to ask him if he had any information on when the bus would be there. "It's on its way." So it finally arrived just in time to fill up and leave at 11:00.
Comfort wise, it was OK as long as I could put my legs in front of the seat next to that which I was sitting on. That posed no problem on the way up, when I don't think there were more than 20 people on board (in the middle of the week). On the way down however, it was another story. It was the day after an overnight blizzard that had seen a whole lot of bus cancellations (I was originally scheduled to leave Boston Saturday evening and arrive in DC Sunday morning early enough to get to church in Reston). And it was on a weekend to boot. So I sat next to someone from Boston to Baltimore, and could not comfortably fit my legs in the space behind the seat in front of mine. I also wasn't too comfortable when I twisted my legs to dangle my feet out in the aisle, where there was more breathing space. At the stop near Baltimore, enough people got off that I could switch sides of the bus to have 2 seats to myself for the last hour.
I was hoping to use my eight hours on the road productively and get some work done (well at least on the way up to the conference, I wasn't planning on working on the overnight trip back). Megabus's website says that they "will make a reasonable effort to make WIFI services available free of charge to every passenger." But I could neither my phone nor my laptop could find a WIFI connection on the Boston-bound bus. I did spend a little time doing some offline work like preparing invoices, but I couldn't be as productive as I had hoped, so I got more sleep than anticipated. I also read some. And played on my phone. There wasn't much space to open my computer anyway (I balanced it on my leg and the seat next to me), and with the bounciness of the bus, I could type all that efficiently anyway.
Of course on the "cozy" way down, I did not open my computer. My phone found a WIFI network whose name matched the number at the front of bus. My phone said it was connected. I could not pull up any website on my phone (unless I turned off the WIFI and used up some 3G data). So that got kinda frustrating. I had been able to get on a free Megabus network when I was waiting around in the bus terminal, but once on the bus, no matter what I tried, I couldn't use the network I was connected to all day long.
The drivers were friendly and accurately announced our lunch breaks and all. They were also safe. Nothing to complain about there.
Their communication was imperfect but got the job done. Buying the tickets was quite quick and easy on their website, and very affordable. On Saturday afternoon, as the freak snowstorm was getting closer, I decided to call their customer service to check if I should expect any problem with my trip, and was told all the information is on the site. Hmph. I was expecting more detail than that from a human. The website noted some cancellations but my bus was only marked as 2 hours late. It wasn't clear if that meant the departure would be 2 hours later or if the trip would take 2 hours longer. So I continued according to plan. As I was packing my last things I got back online to check for updates, and my bus was cancelled. Stink. I called their customer service and after not too long got rescheduled on a bus twelve hours later than the one I had bought, and they're hassle-free enough that I didn't even need to print off an email with the new confirmation (good thing, 'cause I never got that email); I could just make notes of the new confirmation number on my previous reservation. Sometime later that evening I got an email telling me my (original) bus trip was cancelled. It would have been nice to get that earlier, like right after they decided to cancel it. It was a good thing I was staying with an easy-going friend who didn't have a problem letting me stay for another night, rather than at the expensive Marriott where the conference was held. An extra night there woulda been painful to the bank account.
In conclusion, I'd say you can consider Megabus a cheap option to get between major cities without much hassle and if you're not in a big hurry. But I won't tell you you have to use them to travel whenever you can.
I'd say... 6.5 / 10